MAIN TERMS AND GUARANTEE

Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If the flowers
that we have received are not up to our high standards, we reserve the right to substitute any product with an alternate
product of a similar style and equivalent (or greater) value and quality.

If your order arrives damaged or you have a complaint on quality, please notify us by telephone or email within 2 days of
the delivery date and we will despatch a replacement as stated above. A complaint after this period falls outside our
No Quibble Guarantee. If a complaint is made between 3 and 7 days following delivery you may be required to return the
goods to us or send a photograph perhaps by email. This is to allow us to assess a complaint fully to improve our offering
and service. Problems between 3 and 7 days are usually associated with poor after care, so please ensure instructions on
flower care are followed carefully. In such circumstances where you are requested to return an order, we will refund
postage costs if the goods provided are found to be at fault. Unfortunately a quality complaint cannot be investigated
if made later than 7 days following date of delivery. Please note in the cases of roses, this is 5 days. Please contact
us at any point or view our website if you require tips or additional information on flower care.